Data Privacy Policy
We value your privacy at DewArcadeStream
Data We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather information you choose to provide. This includes your name, company name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is processed securely by our payment partners.
For our corporate clients, we may obtain additional business information such as company registration details, preferred delivery times, and budget considerations. This helps us deliver a customized service that fits your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
DewArcadeStream respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Protection Practices
We treat the protection of your personal data with utmost care and adopt suitable technical and administrative safeguards to guard it. This encompasses safe data storage, encrypted communications, and restricted access to personal information within our company.
Safe Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Data Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Restricted Access
Only authorized staff who require the data to deliver services may access customer information.
Although we employ robust security measures, no online transmission is completely secure. We continually enhance our security practices to guard against emerging threats.
Your Data Privacy Rights
You hold important rights concerning your personal data. Subject to applicable laws, you may be entitled to view, update, erase, or limit how your data is used.
If you wish to exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable period as required by law.
Data Retention Practices
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention times vary by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order details: three years after your last service interaction
- Payment transaction records: seven years to comply with tax and accounting requirements
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site employs cookies and comparable technologies to enhance how you browse and to gain insights into how visitors engage with our site. Cookies assist us in recalling your preferences and evaluating site performance.
You can adjust cookie options via your browser settings. Note that turning off some cookies could impact site functionality. For detailed details on our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to other websites or services. This privacy policy covers only DewArcadeStream and our site. We are not accountable for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When notable updates occur, we will refresh the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
DewArcadeStream Privacy Team
15 Flower Market Street, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within five business days.